Gabriel Arturo Miranda Castrellon

IT Technician

University of Arkansas Housing, Fayetteville, AR

February 2022 – Current

• Provide comprehensive network support for residential buildings on campus, including troubleshooting access points, ports, and managing cabling for data closets.
• Conduct lifecycle management and annual auditing of university-owned equipment.
• Respond to support requests via portal tickets and phone calls, ensuring timely and effective resolution of connectivity issues.
• Assist students and staff with various IT issues, enhancing overall network performance and user satisfaction.
• Lead and coordinate IT projects, ensuring successful implementation and completion.

Desktop Support Technician

University of Southern Indiana, Evansville, IN

August 2019 – May 2021

• Provided comprehensive software and hardware support for all university-owned computers.
• Responded to support requests primarily via the ticketing system and help desk calls, ensuring rapid resolution of issues.
• Assisted university staff and faculty with a wide range of technical problems, maintaining high levels of system functionality and user satisfaction.
• Collaborated with inventory management and prepared new computers for deployment, including performing secure data wipes on decommissioned devices.

IT Intern

Micro Technology, David, Panama

Summer 2017, Summer 2018

• Gained hands-on experience in troubleshooting hardware and software issues.
• Learned to install, configure, and manage ESET antivirus software using the ESET console.
• Achieved certification as an ESET technician through completing cybersecurity courses.
• Assisted with various IT support tasks, enhancing technical skills and practical knowledge in a professional environment.

BS in Computer Science with Cybersecurity Concentration

University of Arkansas, Fayetteville, AR

Fall 2021 – Expected Spring 2025

• Relevant coursework: Databases, Operating System, Network Data Security, Information Security, Software Engineering
• Other: Minor in General Business, Cybersecurity and Data Management Certificate
• GPA: 3.1

Certifications

ISC2 Certified Cybersecurity

ESET Certified Technician

Informative Website

Ritmir Ventures

Fall 2022 – Spring 2023

• Developed an informative website using a WYSIWYG software.
• Presented information about companies, news articles, and a biography of the firm owner.

JB Hunt Hackathon

University of Arkansas, Fayetteville, AR

Fall 2022

• The theme was IoT devices.
• Worked with a team that created an alert system based on facial recognition and visual LEDs.
• Created using Raspberry Pi, a webcam, an LED display, and Python 3.
• Developed an alert system using IoT devices for a doorbell camera with facial recognition and visual LEDs.

Laser Tag Simulation Software

Software Engineering Project using Python3

Spring 2024

• Utilized User Datagram Protocol (UDP) for transmitting and receiving data between game components.
• Integrated a database for managing player information, including creation, storage, and updating of player profiles.
• Ensured robust data handling and real-time performance, enhancing the realism of the simulation.
• Developed a simulation software mimicking a real-world laser tag arcade system.

NFL Teams Database Management

Database Project

Spring 2024

• Created a web-based application for managing schedules, teams, and players of NFL teams.
• Designed a user-friendly interface with a menu.html file providing various options for data manipulation.
• Developed backend functionality using PHP and MySQL to store and manage data related to teams, games, and players.
• Enabled users to add, update, and delete records efficiently, ensuring data integrity and usability.